Privacy policy.

The short version

We collect the information you give us through the booking and trade forms on this site, and we use it to respond to your inquiry. We don’t sell it. We don’t share it with anyone outside the small set of tools we use to run our business. Mobile information and SMS consent are never shared for third-party marketing.

What we collect

From our forms, when you choose to fill them out:

• Name, email, phone, and ZIP code
• What you’re looking for, your rough kitchen size, budget, and timeline
• Any notes you add to the form
• For trade applicants: business name, trade type, and project volume
• UTM parameters and ad click IDs when they are present in the page URL

We also collect basic analytics about how the site is used: pages visited, referrer, approximate location, and device type. We don’t use this to identify you personally; it tells us which pages are useful and which aren’t.

How we use it

• To respond to your inquiry and schedule a kitchen visit
• To send you the quote and follow up about your project
• To improve how the site works

We don’t send marketing emails you didn’t ask for. If we ever start a newsletter, you’ll opt in deliberately.

Calls, texts, and email

If you submit a booking or trade form, Oakway Cabinets and Countertops may call or email you about that request. If you choose the optional SMS consent checkbox, we may also send non-marketing text messages about your request, appointment, or project. Message frequency varies. Message and data rates may apply. Text HELP for assistance, and reply STOP to opt out of texts at any time.

Who we share it with

Your information lives in a small set of tools we use to run our business:

• GoHighLevel (our CRM), which stores your contact record and any notes from your inquiry
• Google Analytics and similar tools, for anonymous site usage
• Vercel, which hosts the website and processes form requests

Each of these has their own privacy practices. We don’t sell your data, and we don’t share it with anyone outside this list.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties.

Cookies and tracking

We use a small number of cookies and pixels for analytics and to remember if you’ve visited before. You can block cookies in your browser settings without breaking anything important on this site.

How long we keep it

Inquiry records stay in our CRM as long as we’re working with you, plus a reasonable window after. If you ask us to delete your information, we’ll do it. See below.

How we protect it

We use reasonable administrative, technical, and physical safeguards to protect the personal information you provide against unauthorized access, use, alteration, and disclosure. While no method of transmission or storage is completely secure, we work to protect your information and limit access to it.

Your choices

Email us at hello@oakwaycabinets.com to:

• Get a copy of what we have about you
• Correct anything that’s wrong
• Have your record deleted

Children

This site isn’t directed at children, and we don’t knowingly collect information from anyone under 13.

Changes to this policy

If we change anything material, we’ll update the date at the top of this page. The current version always lives here.

Questions

Email hello@oakwaycabinets.com.